Placeholder text. These terms are a draft template and are not legal advice. Final wording must be reviewed and approved by a licensed Texas attorney before publication.
1. Acceptance of Terms
By accessing vietdev.ai, submitting an inquiry or intake form, or engaging VietDev.ai (“VietDev,” “we,” “us”) for services, you (“Client,” “you”) agree to these Terms & Conditions and our Privacy Policy. If you are agreeing on behalf of a business, you represent that you have authority to bind that business. If you do not agree, do not use the site or our services.
2. Services
VietDev provides IT consultation and technology services, which may include websites and digital presence, IT infrastructure and managed support, payment systems and POS integration, multi-device application development, AI virtual agents, points and rewards systems, and mobile application support. The specific scope, deliverables, timelines and fees for any engagement will be described in a written proposal, statement of work (“SOW”) or service agreement. If an SOW conflicts with these Terms, the SOW controls for that engagement.
3. Consultation & Quotes
Initial consultations are provided for informational purposes. Quotes and estimates are based on information you provide and are valid for 30 days unless stated otherwise. Estimates are not guarantees; changes in scope, requirements or third-party costs may change pricing and timelines. Any change will be documented and approved in writing before additional work begins.
4. Client Responsibilities
- Provide accurate, complete information and timely feedback, approvals and content.
- Provide necessary access to systems, accounts, premises and personnel.
- Maintain appropriate licenses for software and content you supply.
- Ensure your use of delivered systems complies with applicable laws, including consumer-communication and privacy laws.
- Keep your own backups of critical data unless backup services are expressly included in your SOW.
Delays caused by missing information, access or approvals may affect timelines and fees.
5. Payments, Billing & Refunds
Unless otherwise stated in your SOW, projects may require a deposit before work begins, with the balance due on milestones or completion. Recurring services (such as managed support, hosting or AI agent plans) are billed in advance on a monthly or annual basis. Invoices are due within 15 days. Late balances may incur a late fee as permitted by law, and we may pause services for accounts more than 30 days past due.
Deposits secure scheduling and are generally non-refundable once work has begun. Fees for work performed and third-party costs incurred are non-refundable. Recurring services may be cancelled with 30 days’ written notice; no partial-period refunds are provided unless required by law or stated in your SOW.
6. Intellectual Property & Deliverables
Upon full payment, you own the final custom deliverables created specifically for you, excluding pre-existing VietDev tools, libraries, templates and know-how, and third-party or open-source components, which remain the property of their respective owners and are licensed to you as needed to use the deliverables. You grant VietDev a license to use materials you provide solely to perform the services. Unless you opt out in writing, we may reference your business name and non-confidential work in our portfolio.
7. AI Agents & Automated Communications
AI virtual agents (voice and chat) use automated systems and machine-learning models that can produce inaccurate or incomplete responses. You are responsible for reviewing agent configurations, scripts and knowledge sources, and for supervising how agents are used with your customers. AI agents should not be relied on for emergency, medical, legal or financial advice.
Disclosure. You agree to disclose to your customers, where required by law, that they are interacting with an automated system.
Call recording consent. Voice agents may record and transcribe calls for quality, training and service purposes. Texas is a one-party-consent state, but callers in other states may require all-party consent. You are responsible for ensuring appropriate recording notices and consents are provided and for compliance with applicable recording and telemarketing laws (including the TCPA). Human-handoff features route conversations to your staff, who are responsible for their communications.
8. Third-Party Services
Our solutions may rely on third-party platforms such as hosting providers, payment processors, POS vendors, app stores, telephony and messaging carriers, and AI model providers. Your use of those services is subject to their terms and pricing. VietDev is not responsible for outages, changes, fees or policies of third-party providers, but we will make reasonable efforts to help resolve issues that affect your systems.
9. Data Privacy
We collect and process information as described in our Privacy Policy. When we process your customers’ data on your behalf, we do so according to your instructions and only as needed to provide the services. We use reasonable administrative, technical and physical safeguards, but no system is completely secure. You are responsible for having a lawful basis and appropriate notices for the customer data you ask us to process.
10. SMS & Email Consent
If you opt in, you agree to receive SMS text messages and/or emails from VietDev about your inquiry, project updates, appointments and occasional service offers. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of texts or HELP for help; use the unsubscribe link in any email to opt out of email. We do not sell your phone number or email address.
11. Limitation of Liability
To the maximum extent permitted by law, VietDev will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or business opportunities, arising from the site or services. Our total liability for any claim relating to the services is limited to the amounts you paid VietDev for the specific services giving rise to the claim during the three (3) months before the claim arose. Services are provided “as is” except as expressly warranted in your SOW.
12. Termination
Either party may terminate an engagement for material breach not cured within 15 days of written notice, or as otherwise stated in the SOW. On termination, you will pay for work performed and expenses incurred through the termination date. We will provide reasonable assistance to transition your accounts, credentials and data upon full payment.
13. Governing Law
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. Any dispute will be resolved exclusively in the state or federal courts located in Travis County, Texas, and both parties consent to that jurisdiction and venue.
14. Changes to These Terms
We may update these Terms from time to time. The “Last updated” date shows when they were last changed. Changes apply going forward; the version in effect when you signed an SOW continues to apply to that SOW unless both parties agree otherwise.
15. Contact
Questions about these Terms? Contact VietDev.ai at [email protected], (512) 640-2474, Austin, Texas.